Shipping

SHIPPING INFORMATION:

Thank you for choosing our online store for your macaroons and NYC cookies. We are committed to delivering your sweet treats promptly and in perfect condition. Please read our shipping policy for details on how we handle your orders.

PROCESSING TIME:
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.

SHIPPING METHODS:
We offer express shipping on all our products. During the checkout process, if you are outside NSW, please contact us to arrange shipping.

ESTIMATED DELIVERY TIMES:

Express Shipping: 1-3 business days
Please note that delivery times are estimates and not guaranteed. External factors such as weather conditions and carrier delays may affect delivery times.

SHIPPING COSTS:
We offer free shipping for orders above $47 and a flat fee of $18 within NSW. We strive to offer competitive rates and occasionally provide promotions for free or discounted shipping.

ORDER TRACKING:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

PACKAGING:
We take great care in packaging our macaroons and cookies to ensure they arrive in perfect condition. Our packaging is designed to protect delicate items during transit.

SHIPPING ADDRESS:
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

MISSING OR DAMAGED ORDERS:
If your order is missing or arrives damaged, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.

CONTACT US:
If you have any questions or concerns about our shipping policy, please contact us at [email protected]. We are here to help and ensure your experience with us is delightful.

Thank you for shopping with us! Enjoy your delicious macaroons and NYC cookies.